How are iErnest products made?
They are handmade in either Spain or the Netherlands, from genuine cow leather with European origin.
Do you ship internationally?
Yes, we ship anywhere and everywhere.
How do you ship the items?
We ship the iPhone wallets in a protective envelope (bubble), so it will always fit in a regular mailbox. To keep shipping costs as low as possible we ship through regular postal channels. This means we have no tracking options, and therefore no control over the delivery time to different countries. A rough estimate is mentioned in the webshop itself and in the `payment and shipping` section on the website.
We ship the camera straps and iPad covers through the secured channel, for a safe journey to your home. You can trace the shipment with the provided tracking number and you will have to sign for it upon arrival.
How long does it take for me to receive my order?
In the payment & shipping section of the website you can find the estimate delivery times for different destinations.
What about customs?
Orders shipped to countries outside the EU may be subject to import duty or tax. This varies per country and we have no control over this, nor do we know in advance if and how it will be applied. Therefore we cannot take responsibility for these additional charges and they will have to be fulfilled upon arrival by recipient.
What if there is something wrong with the item I ordered?
Of course we try our very best to deliver only the best of quality. However, if your order shows any defects or if it breaks within an unreasonably short time after purchasing it, we will fix it. If this is the case, email us for the return address and please send it back to us. We will refund these shipping costs, fix it, and resend it as soon as possible.
What if I change my mind? Can I return it?
If you receive your order and decide it is not entirely what you were looking for, you can send it back to us for a refund of your money (only product price, no refund of shipping costs). Please make sure it`s not used! Email us for the return address, which you can also find on the back of our envelope, and pack it carefully. Upon receipt of the returned order, we will refund your money through the channel you used for the payment.
For iPhone 4 wallets: What can I do to make sure my phone is held tightly by the wallet?
If the iPhone is removed many times from the wallet, the aluminium backing could occasionally loose some of its grip on the phone. You can easily fix this by carefully pushing the edges of the aluminium back inwards, just a little bit. This will restore the grip completely.
How do I place my iPhone 4 into the wallet?
We are a small company, not a big factory. Therefore we would like to bring some things to your attention: Although we try our best to post accurate pictures, colours could differ a little bit from your screen due to monitor calibration. Also, leather is a product of nature and can respond to elements such as light, temperature and water. We cannot be held responsible for these effects appearing on the leather. We take no responsibility for the way in which your equipment is used, nor for any damage to your gadgets due to the (incorrect) use of iErnest products. Thank you!